Friday, 4 October 2019

An exquisite experience with Sisters Bridal


Sisters’ bridal is a well-known bridal store in Kampala that carries both bridal, entourage dresses and accessories and has a branch along Kampala road and Quality sopping village in Naalya. 

I had visited the branch on Kampala road in 2015 as I assisted my sister with her bridal gown selection for her big day and it was not a pretty experience.

We were met with rude bridal consultants, old and filthy gowns that reeked of sweat and it was such a terrible experience that I vowed never to go back for any reason. Fast forward to 3 years later in 2018 I was a bride who had gotten engaged mid-2017 and was in dire need of a unique gown that fit my style sensibilities.

So as per my promise, I searched high and low for a store whose gowns fit my specifications and cost considerations after all I was paying for my dress. Fortunately for me I had saved up over 6 months since my then fiance and I had given ourselves some breathing room between engagement and all the different functions leading up to our wedding such as family visit, traditional engagement ceremony and wedding. 

Most bridal stores had over the top dresses with long trains, fairy tale dresses or full skirts that I would have to drag all day and I was not that kind of bride. 

The 2 gowns I liked were not in country and needed 2 months lead time to order and be fitted and my wedding was about 7 weeks away so I decided to put aside my previous bad experience and give Sisters bridal a chance.


I went online and got a phone number and called to get assistance and I was given the option of booking appointment or just stopping by the store to try out a few gowns. However, the very polite lady advised that it would be better to book an appointment on their website and show up when they are ready for me so that I could fully maximize the appointment. I was bit skeptical because this is Uganda and I had not experienced this level of service and follow through but I decided it would not hurt so I made the online booking and I got a call back to confirm.



After my booking was confirmed I got a call from a Sisters bridal consultant and over the course of an afternoon I sent her my specs for the kind of gown I would like a day before my appointment.

As I had walked in I was greeted by the bridal consultant and this conversation ensued.

Consultant: “Hello, how may I help you?”

When I showed up to the Kampala road branch I did not know what to expect but I was pleasantly surprised. My consultant was waiting for me and I was given a digital catalogue which had gowns in stock that were close to my specs.

Me: “I am great, I am Joyce I have a booking for 3:30pm.”

Consultant: “Oh yes come with me, oh but are you expecting someone else? Should we wait?”

Me: “What do you mean?”

Consultant: “Matron, bridal party/ brides maids?”

Me: “No!”

Consultant: “Okay, if you are sure.”

Me: “Yes, don’t worry I am very sure of what I like and don’t like so I will let you know right away. I will call the bridesmaid when I am done making up my mind so that she knows exactly what dress to pick up a few days before the wedding.”

Consultant: “Wow, you are a very interesting and unique bride right from your selections. Not many brides don’t want trains or long veils.”

By the end of the chit chat I had narrowed down to 8 gowns I liked and I was handed over to another changing room consultant and measurements were taken. Small talk continued for a while but I realized it was for the consultant to get a feel for my taste but in the long run 5 gowns were available, 1 had a long train so it was disqualified on spot and the last one was in stock as well but it was already booked for a wedding the following month so they declined to even show it to me. At first I was in shock but after I recovered, I was quite impressed because this meant that when I also decided on a gown it would not be available for view by any other potential brides within that quarter of the year. 

So I went into the changing room and tried on all 5 dresses but dress number 2 stole my heart and I tried it on one last time just to be sure and that sealed the deal after which I engaged them on its cost and payment timelines much to the amazement of the staff as I was private messaging my only bridesmaid to meet me at the shop.

Consultant: “Eh, you are very serious and make up your mind quickly not like some brides.”

Me: “Yes.”

Consultant: “I was a little worried when you showed up alone it never happens. If brides come alone they always wait for their friends to start but it does slow down the appointment and sometimes they push the bride to pick what they like better than what she prefers.”

Me: “Exactly, I have experienced that twice so I cut out the distractions this time. I appreciate your honesty.”

The entire appointment lasted about 2 hours and 45 minutes and within this time; the consultant had taken measurements, I selected options, tried on dresses, selected my wedding dress, checked to confirm it was not booked, selected a wedding veil, signed paperwork and sent payment to confirm booking of the dress by mobile money while I was still in the store. The consultant saw me 1 other time for a final fitting that lasted 1 hour which was a week and a half before the wedding so that the dress could be dry cleaned and stored away. Oh I almost forgot, I refused to wear a tiara but they packed in anyway with my veil in the hope that I might change my mind.

The entire process was a delight and I will never forget it but above all what made it even more precious was the sensitivity and sweet nature of the communication from the Sisters bridal team right from my first appointment to the pickup of the gown 2 to my wedding.

 

 Above is some evidence of the awesomeness of this team that even set a reminder to call me for fitting and to pick up my gown. 

All my close friends and even my husband knows that I am a lover of all things digital that make life more convenient and seamless so this experience is one I vowed to write about the day that I put on my wedding gown that special day because these ladies went over and above to ensure that my big day was indeed special and memorable and I do not take it for granted.

The image on the left is 2 days before my wedding after my brides maid picked up the wedding gown for the event. What more could a girl ask for?

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