Saturday, 6 August 2016

Double Star Hotel Mbale that became a Single Star

During my recent travel to Mbale, I stayed at the double star hotel for a couple of nights. Now whereas the first night was decent, the nights that followed were very uncomfortable and constituted very odd conversations with the lady at the reception with the most peculiar taking place on night 2. I returned to the hotel after a long and tiring day and found that the lady at the reception had made an error and given away my perfectly lovely room to a new customer.

Me: ‘’Hello, can I please check into my room?’’

Reception Lady: ‘’Eh, you have come back!’’

Me: ‘’Yes, when I checked out for the room to be cleaned this morning I told your other counterpart I would be coming back.’’

Reception Lady: ‘’No, you did not communicate so we gave it away.’’

Me: ‘’Fine, give me another room at the same rate.’’

Reception Lady: ‘’I only have 1, room C305.’’

Me: ‘’Okay, fine.’’
I carried my luggage upstairs and sat down to do some work for an hour or so after which I decided to charge my laptop only to realise that none of the sockets were working. 

I tried to turn on the TV and realised that socket too was not working. I went into the bathroom to turn on the heater and yes you can guess it was not working as well. In frustration at about11:30pm, I went down 3 flights of stairs to ask to be moved to a new room.

Me: ‘’Hello, me again. Can you move me to another room, I need to charge my gadgets (mobile phone and laptop) but the sockets are not working and neither is the heater.

Reception Lady: ‘’That is the only room I have available at that rate, can I give you another room at 7,000 extra?’’

Me: ‘’No, fine I will bear with it, ‘’ I said in response as I walked away very disappointed.

I continued to work for 30 minutes longer and then went to try and take a bath with cold water that I had mentally prepared myself to stomach. Sadly, when I stepped into the bathroom to shower the faucet for the tap for the shower was off and it did not work and the sink did not have any running water either. That was the final straw for me, I packed my luggage and carried it downstairs the 3 flights of stairs.

Me: ‘’Can I be moved to another room at the same rate now?’’

Reception Lady: ‘’Did you use the room?’’

Me: ‘’Of course I used it I have been in it for 2 and a half hours.’’

Reception Lady: ‘’Yes, but did you use the bathroom to shower or the bed?’’

Me: ‘’I sat on the bed to work but I have not showered in the bathroom,’’ I said although this was the oddest question I have ever been asked during my hotel stay for all my travel.

Me: ‘’No I have not yet showered.’’

Reception Lady: ‘’Eh after 2hours in it.’’

Me: ‘’Yes, after 2 hours. I was working.’’

Reception Lady: ‘’Okay, so I move you to the other room and you pay extra?’’

Me: ‘’I am not paying extra for a mistake you made by forgetting that I was coming to stay here for an extra night.’’

Reception Lady: ‘’But the only rooms I have left are doubles.’’

Me: ‘’Madam either get me a room with running water and sockets that work or refund my money and I check out and find another place to sleep for the night.’’
Now as I said this I was well aware that it was midnight and this lady probably thought I was half mad but I was not bluffing.

Reception Lady: ‘’Okay take A102, it has 2 beds but only use one. Make sure you only use one and I will talk to the manager in the morning so that you pay the same rate.

Me: ‘’Fine, I said as I carried my luggage back 2 flights of stairs to the 2nd floor and went to shower.

As much as I have constantly passed through Mbale on the way to other destinations, I finally have a memorable reminder of my travel as a local tourist within my country.  But on a serious note, people who come from Mbale how would I possibly be able to sleep I 2 beds?

Ariel shot from hotel roof

Ariel shot of near by bar 

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