Wednesday, 27 April 2016

The night shift bank security guard.

We have all encountered that annoying security guard once or twice if you live or work in Uganda, whether it was at a checkpoint of a mall, an office entrance, washing or parking bay. There is one similar characteristic that they all share; they all think for you and make assumptions without having all the facts.

Recently I went to a DFCU bank Ntinda branch at Capital shoppers and on the outside there is an ATM with a security guard who was dozing at the time and only woke up when I pushed the booth door open. 

Within 1 minute I realised that there was a technical problem with this machine and I was not happy that I would have to go all the way to the Nalya Quality shoppers’ branch or back to town. I decided to engage the guard to see if I was the first person to complain that the ATM was not dispensing money.

Me: ‘’Hello Sebo, has this machine been down all day.’’

Security Guard: ‘’No it has been on and off like that like for about 2 hours.’’

I wondered, how an ATM machine worked like a security lights that go on and off but that is a discussion for another blog altogether.

Me: ‘’Okay so should I try again?’’

Security Guard: ‘’Let me see,’’ he said and after a minute he told me to come back after 5 minutes.

Me: ‘’Okay,’’ I said begrudgingly but decided to stroll around the mall as I waited.
However when I returned and walked towards his direction and said ‘’I hope this device will work this time and not capture my ATM card.’’

Security Guard: ‘’Nanti, the problem is you are talking too much.’’ (In Luganda)

Me:  ‘’What, excuse me!’’

Security Guard: ‘’You are saying too many things, you just keep quiet, believe and go back and try. But if you talk, talk, like that then of course it will not work.’’

Me: ‘’Fine,’’ I responded as I walked back into the ATM booth to give it one more go before I giving up. Sadly this time the screen display read, TEMPORARILY OUT OF SERVICE

So I walked out ready to leave with no look in the security guards direction only for him to say.

Security Guard: ‘’See it is not working because you said many words.’’
I was stunned as I turned around to glance at him before I walked away leaving him saying;

Security Guard: ‘’You try again tomorrow.’’

I was dumbfounded and also rather irritated at this point however, I decided I was not going to get into a full on exchange with this fellow for any reason and as I walked away he squirmed in his seat readying himself to get back to his nap while on shift with a firearm in hand. 

This led me to wonder how helpful his fire arm would be if I were being attacked in front or within the ATM booth. Many who saw me post this picture were unhappy but wouldn’t you be unhappier if I had done same with a casualty right next to him for his failure to stand guard during his shift? 

Ugandans we need to stop making excuses and pay attention to our job descriptions instead of giving ourselves new ones like this fellow who wanted to be the DFCU ATM booth entertainer. 
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