On a random
Saturday while looking for a gift for a near and dear friend of mine I was
amazed at the level of laxity with which Ugandans do business in this country.
I respect business people and defend anyone who wants to go that route and not
take on the 8am-5pm job. But this shopping spree was very unusual as you will
see below;
Shop 1
Me: “Hello I
would like to buy a cute blouse for someone a size bigger than me.”
Female Attendant:
Okay, the person is not here.”
Me: “No,
but I know their size and I will try on whatever catches my eye and is a bit
big for me.”
Female Attendant:
“Okay!”
At this
point I assumed that this attendant would come over to assist me or point me in
the right direction, but I received a rude awakening.
Female Attendant:
“There, let me come.”
Me: “Alright!”
I wondered what – there meant as I browsed around for anything interesting but
to be honest with you as soon as those words escaped her lips and she walked
out my perception of that store changed and it was not long before I walked
out.”
Shop 2
Me: “Hello!”
(As I peered through the window from the road side into the open store from
which a colorful blouse caught my eye)
However,
after a minute of calling and waiting outside I was sure that the owner did not
hear me so I went inside to get some assistance so that I could get the piece from
the window display. Much to my surprise when I went up the stairs and into the
store I did not catch sight of anyone in the store so as I prepared to turn around
and walk away I heard a sigh coming from right below me as a figure rolled over.
The store attendant was a few inches in front of me lying on the ground, out
like a light – in a deep sleep, I could not believe my eyes. I stayed there for
a few more minutes and then walked out but could not help but wonder how many
pieces I could have picked and walked away with while she had her mid afternoon
siesta.
Shop 3
Me: “Hello,
do you have any tops in a size bigger than mine.”
Male Attendant:
“Ahhh!” He slowly stood up as he looked around as if to browse through his
stock that he should already be fully appraised with but no word escaped his
lips.
Me: “Never
mind, let me browse through and see if I find anything I like.”
Male Attendant:
“Okay!” (He said this as he slowly sat down almost in relief)
I walked to
the back of the store browsing through everything and when I got to the extreme
back I realized I needed clarification on some pricing. So when I found a young
lady in her mid-twenties comfortably sleeping on a heap of jackets and coats I assumed
she would be the best person to ask as opposed to walking back to the front.
Me: “Hello I
almost did not see you there.” (She shot up from her sleeping position and sat
up to face me.) “Do you know how much these 2 items cost?”
Female: “No
I do not, I do not work here.”
Me: “Oh
sorry to disturb you then, my apologies for t hat mistake.”
Female: “….”
(There was no response from her but she eyed me in a contemptuous manner from
then on until I left the store)
After a
couple of minutes as I was heading to the counter with my 2 interesting finds
that I needed pricing for, a middle aged
lady entered the store and cut right in front of me.
Middle aged
lady: “Hi, how are you?”
Male
Attendant: “I am fine; it has been a while since you were in the store.”
Middle aged lady: “Yes, yes I have not had much time. I was wondering do you have leotards?”
Male
Attendant: “Ahh….” (There was silence)
Never in my
life have I ever see a man so flushed and unsettled as he looked around his
store back and forth with no response for close to a minute. I could not help
but grin a little as I noticed this fellah had no idea what this woman was asking
for. So after letting him squirm for a bit, I faced the lady at the counter and
responded.
Me: “Try that middle section with the spaghetti tops.” (She walked away
from both of us with no appreciation whatsoever.)
Male Attendant:
“Thanks, I had no idea what that was. What is that exactly?” (He whispered to
me as he leaned forward so as not for her to hear him.)
Me: “It is
pretty hard to explain I simply have to find one to show you.” I walked to the aisle
and pulled out one to show him.”
Male
Attendant: “Ohhh, why do they have to use such hard names?”
Me: “That
is what they are called.” (I responded with a smile but wondered what type of
owner would put such a clueless lad in a clothing store that carried women’s
clothing)
That day it
seemed that there was no business owner who was out to make money and that is
why our brothers from Kenya are going to make a killing when all aspects of the
East African Community are fully operational. Ugandans wake up!
11 comments:
Lol@ why do they have such complicated names!!! Some Ugandan business owners really do need too style up
Yes they do.
Shopping around town for clothes is just discouraging, after poor customer care follows high prices and endless haggling
Yes Simon, Ugandans really need to wake up and stop complaining that our Kenyan counterparts are taking over. If they are better at doing business - why not.
Leo-what?
Ha ha ha. Its true, our business sense is lacking, Kenyans massacre us in this field.
As for our customer care RIP
Leo - what?!!!
Ha ha ha....... But its true, Ugandans business sense is lacking. Kenyans however know what they want and as for our customer care services, RIP
I agree Becks, we really need to sort this out ASAP.
this is so serious. wow! wat a day you had my dear but thank GOD for the experience you had for you were able to write about it and hopefully some business owner who was wondering why the business was flailing might pick a leaf from this and be able to save his or her business. as for the east african confederation, i really do hope that our country gets to pick up pace and be ready for the challanges that we'll be facing. anywho like i suggested before, we need a 1 month course in customer care training and etiquette, that way it will be part of the qualifications needed for one to be a shop attendant, receptionist and any other field that involves one on one interactions with customers or clients. we need divine intervention for our country.
I agree with you Ramlah but some habits die hard and a lot more than training will be required.As Ugandans we really do need to wake up.
i think we should start putting up some seminars on interactions between business owners and their clients coz this a major throwback when it comes to business development. coz when i was working in a call center we had seminars on ohone etiquette, how to interact with the person on the other end, how to keep them interested in wateva u were selling and how to listen... basically the DO's and DON'TS of customer relation.
These seminars would have surely been helpful.
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